If you are new to Live Eye Surveillance or looking to secure your business. This guide will help you to learn more about Live Eye Surveillance and its functionality.
In this section if you're not able to find the solution of your problem, contact our Support Team
Do you offer remote monitoring options?
Yes, we do provide remote monitoring options.
What training and certifications do your employees hold?
All of our employees are doing their jobs according to their relevant field of education. We have set up a minimum qualification for all jobs.
How do your surveillance services work?
Please read the blog below to learn more about the process: https://www.myliveeye.com/what-is-surveillance-service-and-how-does-the-whole-process-work
Are there any referral or loyalty programs?
Yes, we have a loyalty program in which you can earn $75 for every referral
What are your mobile solutions?
Our mobile application with the name of LiveEye is available on both the AppStore and Google Play Store, and you can access your dashboard anywhere in the world 24/7. Now your security is in your pocket
How often is technology upgraded?
In Live Eye Surveillance, a consecrate team of engineers is working to develop endlessly and implement new technology in our systems, and it’s our goal to lead in AI-based surveillance technology.
What security measures do you have in place to protect my privacy and confidential data?
What is Live Eye?
Live Eye is a video surveillance service provider. We provide cloud-based video surveillance solutions to business owners in the retail, hotel and real estate industries. We offer services such as real time video monitoring, video analytics, and fraud detection via POS integration. We use advanced technology to provide high-quality and authentic surveillance solutions to our clients.
How much experience do you have in Surveillance security?
We have completed our 6 years in this industry with a team of 150+ people. We try to maintain and give our 100% to provide the topmost service to our clients, and our goal is to become Number 1 company in AI Based surveillance by the end of 2025.
Can you provide references or testimonials from other clients?
Happy clients are a major part of any successful business. Please check the link below: https://www.myliveeye.com/pricing
Where is your monitoring center located?
Our head office is in Seattle, Wa, USA and the monitoring center is located in Karnal, India.
What are your policy?
For Policy detail please check this link below: https://www.myliveeye.com/policy
Can I view live and recorded videos locally?
Yes, onsite monitoring for both live and recorded video is provided as part of the service.
Can you provide technical support or assistance?
We have a technical team to take care of your queries, you can call on our toll free number +1 (855) 230-0575 for assistance or you can reach out via email support@myliveeye.com. We are available 24/7 365 days.
How can I contact you?
You can contact us through our Toll Free number +1 (855) 230-0575 or email us at support@myliveeye.com. For any other query you can reach out to us through Contact Page. Our team will connect with you shortly.
Are your services available 24/7?
Yes, we are 24/7/365 real time surveillance service provider.
How do you handle emergencies or urgent situations?
Depending on the situation, we either contact the site manager or instantly respond through the inter-communication system installed at your site (This is very typical to the cases).
What is your response time for service calls?
We will reach back to you within 24 Hours.
What should I do if my system isn’t working properly?
You can reach out to us through Instant Call on +1(855) 230 0575 #3 or email at support@myliveeye.com . We will be happy to assist you with any service-related issues. If necessary, we will send one of our technicians to service your equipment.
Will my system work when the power goes off?
It depends, some components of our system have battery backup. This battery is capable of sustaining normal operation for several hours. The batteries will recharge automatically once power is restored and its status is constantly monitored. However, some components are functional only with power.
Are the cameras, alarm, battery and trigger button used in the surveillance system tested?
Yes, the equipments used for surveillance are verified and tested by our quality control team.
What do I do if my alarm is beeping or displaying an alert that I don’t understand?
You can call us on our Toll Free number +1 (855) 230-0575 or email us at support@myliveeye.com. Our team will reach out to you immediately.
Can I use my old equipment?
Depending on the type of camera you select, you may be able to use some of your old equipment. For example, if you’re using a CCTV set up with some new cameras, you should be able to integrate these with your old system. However, if you’re transitioning to an IP camera system, you won’t be able to use the old cables from your former system.
Can you provide me with a quote or estimate?
Yes, we will give you the quote basis your business requisites. You can check the details on our Pricing Page. However, if you wish to speak to our sales team you can also book a Demo Call or contact us through our Toll Free Number +1(855) 230 0575 #3 or write to us at support@myliveeye.com. Our sales team will reach out to you soon.
How can your services benefit my business?
Our virtual monitoring systems constantly monitor your premise, which you can easily access through our Live Eye Surveillance mobile app, which is specifically designed for the owners benefits. With our Live Eye Surveillance App, you can clearly access your reports for - Transaction Frauds, Cashier Frauds, Triggers Alerts, Multiple stores view, and Your monthly reports. You can always raise your queries through the app and get a resolution as soon as possible. Our services will also benefit you in Real time monitoring, Loss prevention from retail crime, Safety and security, Virtual supervision, Instant alert and Theft prevention.
Do you offer any custom plans and services?
Yes, our team will help you with a customized plan according to your business requirements. You can also Book a Demo Call with us to know more about our services. Yes, our team will help you with a customized plan according to your business requirements. You can also Book a Demo Call with us to know more about our services.
Are you able to work with my company's specific needs or requirements?
Yes, our experts will make sure to provide you with a relevant solution as per your needs. Please note, you can always call us on our toll free number +1(855) 230 0575 #3. However, if you wish to speak to our sales team you can also book a Demo Call or contact us through our Toll Free Number +1(855) 230 0575 #3 for assistance.
Is there a demo available?
Yes, we do provide demo calls to our clients for our services. To book a demo call click here and provide your details. Our sales team will reach out to you soon.
What are your payment options?
Live Eye team will raise the invoice within 24 hrs after the deal is closed. You can easily make the payments via - Credit cards, Debit cards or Account transfer.
What is your pricing structure and what is included in each package?
Our plans are majorly customized according to your business needs and you can book a Demo Call to understand the plan. However, we have some options in our pricing structure - Dedicated Monitoring, Shared Monitoring, Exclusive Trigger Service.
Do you offer a free trial?
No, we don’t offer any free trial.
What type of add-on services do you offer?
Our main add-on services are Cloud Storage & Announcements every hour(As per the requirement).
What are your contract terms?
Our minimum contract terms are 12 to 36 months.
Do you offer remote monitoring options?
Yes, we do provide remote monitoring options.
What training and certifications do your employees hold?
All of our employees are doing their jobs according to their relevant field of education. We have set up a minimum qualification for all jobs.
How do your surveillance services work?
Please read the blog below to learn more about the process:
https://www.myliveeye.com/what-is-surveillance-service-and-how-does-the-whole-process-work
Are there any referral or loyalty programs?
Yes, we have a loyalty program in which you can earn $75 for every referral.
What are your mobile solutions?
Our mobile application with the name of LiveEye is available on both the AppStore and Google Play Store, and you can access your dashboard anywhere in the world 24/7. Now your security is in your pocket.
How often is technology upgraded?
In Live Eye Surveillance, a consecrate team of engineers is working to develop endlessly and implement new technology in our systems, and it’s our goal to lead in AI-based surveillance technology.
What security measures do you have in place to protect my privacy and confidential data?
What is Live Eye?
Live Eye is a video surveillance service provider. We provide cloud-based video surveillance solutions to business owners in the retail, hotel and real estate industries. We offer services such as real time video monitoring, video analytics, and fraud detection via POS integration. We use advanced technology to provide high-quality and authentic surveillance solutions to our clients.
How much experience do you have in Surveillance security?
We have completed our 6 years in this industry with a team of 150+ people. We try to maintain and give our 100% to provide the topmost service to our clients, and our goal is to become Number 1 company in AI Based surveillance by the end of 2025.
Can you provide references or testimonials from other clients?
Happy clients are a major part of any successful business. Please check the link below: https://www.myliveeye.com/pricing
Where is your monitoring center located?
Our head office is in Seattle, Wa, USA and the monitoring center is located in Karnal, India.
What are your policy?
For Policy detail please check this link below: https://www.myliveeye.com/policy
Can I view live and recorded videos locally?
Yes, onsite monitoring for both live and recorded video is provided as part of the service.
Can you provide technical support or assistance?
We have a technical team to take care of your queries, you can call on our toll free number +1 (855) 230-0575 for assistance or you can reach out via email support@myliveeye.com. We are available 24/7 365 days.
How can I contact you?
You can contact us through our Toll Free number +1 (855) 230-0575 or email us at support@myliveeye.com. For any other query you can reach out to us through Contact Page. Our team will connect with you shortly.
Are your services available 24/7?
Yes, we are 24/7/365 real time surveillance service provider.
How do you handle emergencies or urgent situations?
Depending on the situation, we either contact the site manager or instantly respond through the inter-communication system installed at your site (This is very typical to the cases).
What is your response time for service calls?
We will reach back to you within 24 Hours.
What should I do if my system isn’t working properly?
You can reach out to us through Instant Call on +1(855) 230 0575 #3 or email at support@myliveeye.com . We will be happy to assist you with any service-related issues. If necessary, we will send one of our technicians to service your equipment.
Will my system work when the power goes off?
It depends, some components of our system have battery backup. This battery is capable of sustaining normal operation for several hours. The batteries will recharge automatically once power is restored and its status is constantly monitored. However, some components are functional only with power.
Are the cameras, alarm, battery and trigger button used in the surveillance system tested?
Yes, the equipments used for surveillance are verified and tested by our quality control team.
What do I do if my alarm is beeping or displaying an alert that I don’t understand?
You can call us on our Toll Free Number +1(855) 230 0575 #3 or email us at support@myliveeye.com. Our team will reach out to you immediately
Can I use my old equipment?
Depending on the type of camera you select, you may be able to use some of your old equipment. For example, if you’re using a CCTV set up with some new cameras, you should be able to integrate these with your old system. However, if you’re transitioning to an IP camera system, you won’t be able to use the old cables from your former system.
Can you provide me with a quote or estimate?
Yes, we will give you the quote basis your business requisites. You can check the details on our Pricing Page. However, if you wish to speak to our sales team you can also book a Demo Call or contact us through our Toll Free Number +1(855) 230 0575 #3 or write to us at support@myliveeye.com. Our sales team will reach out to you soon.
How can your services benefit my business?
Our virtual monitoring systems constantly monitor your premise, which you can easily access through our Live Eye Surveillance mobile app, which is specifically designed for the owners benefits. With our Live Eye Surveillance App, you can clearly access your reports for - Transaction Frauds, Cashier Frauds, Triggers Alerts, Multiple stores view, and Your monthly reports. You can always raise your queries through the app and get a resolution as soon as possible. Our services will also benefit you in Real time monitoring, Loss prevention from retail crime, Safety and security, Virtual supervision, Instant alert and Theft prevention.
Do you offer any custom plans and services?
Yes, our team will help you with a customized plan according to your business requirements. You can also Book a Demo Call with us to know more about our services.
Are you able to work with my company's specific needs or requirements?
Yes, our experts will make sure to provide you with a relevant solution as per your needs. Please note, you can always call us on our toll free number +1(855) 230 0575 #3 . However, if you wish to speak to our sales team you can also book a Demo Call or contact us through our Toll Free Number +1(855) 230 0575 #3 for assistance.
Is there a demo available?
Yes, we do provide demo calls to our clients for our services. To book a demo call click here and provide your details. Our sales team will reach out to you soon.
What are your payment options?
Live Eye team will raise the invoice within 24 hrs after the deal is closed. You can easily make the payments via - Credit cards, Debit cards or Account transfer.
What is your pricing structure and what is included in each package?
Our plans are majorly customized according to your business needs and you can book a Demo Call to understand the plan. However, we have some options in our pricing structure - Dedicated Monitoring, Shared Monitoring, Exclusive Trigger Service.
Do you offer a free trial?
No, we don’t offer any free trial.
What type of add-on services do you offer?
Our main add-on services are Cloud Storage & Announcements every hour(As per the requirement).
What are your contract terms?
Our minimum contract terms are 12 to 36 months.